Thank you for choosing our online courses! We strive to provide high-quality educational content and an exceptional learning experience. Please review our Refund and Returns Policy below:
1. Refund Policy
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for most of our online courses. If you are not satisfied with your purchase for any reason, you can request a refund within 30 days of your initial purchase date.
- Refund Eligibility: To be eligible for a refund, you must meet the following conditions:
- You must request the refund within 30 days from the date of purchase.
- You should have completed no more than 25% of the course content. (This ensures that you have given the course a fair chance before requesting a refund.)
- The refund request must be submitted via email or the support portal. Please include your order number and a brief explanation of why you are requesting a refund.
- Non-Refundable Courses: Some courses, such as those with personalized content, private coaching sessions, or courses that have been marked as “non-refundable” at the time of purchase, may not be eligible for a refund. These will be clearly marked on the course details page.
2. How to Request a Refund
- Step 1: Contact our support team at info@karklins-it.online
- Step 2: Provide your course order number, the name of the course, and a brief explanation of why you are requesting a refund.
- Step 3: Our support team will review your request and process your refund if it meets the criteria mentioned above.
3. Course Access After Refund
If your refund request is approved, you will lose access to the course content immediately after the refund is processed. Please ensure you have completed any required learning before requesting a refund.
4. Exceptions
- Refunds are not provided for courses that have been accessed for more than 25% of their content.
- Requests for refunds on courses purchased as part of a bundle will be processed based on the individual course’s refund eligibility.
5. Special Promotions
- Courses purchased during special promotions, discounts, or sales may still be eligible for refunds under the same conditions outlined above, unless explicitly stated otherwise in the promotion terms.
6. Contact Us
If you have any questions or concerns regarding our refund and returns policy, feel free to contact our support team at info@karklins-it.online. We’re here to help and ensure you have a smooth learning experience.